{"id":494,"date":"2026-11-09T14:06:12","date_gmt":"2026-11-09T14:06:12","guid":{"rendered":"https:\/\/thegrottos1stg.wpenginepowered.com\/cape-town\/?page_id=494"},"modified":"2026-11-09T14:14:37","modified_gmt":"2026-11-09T14:14:37","slug":"cookie-policy","status":"publish","type":"page","link":"https:\/\/thegrottospa.co.za\/cape-town\/cookie-policy\/","title":{"rendered":"Cookie Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"494\" class=\"elementor elementor-494\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8274729 e-flex e-con-boxed e-con e-parent\" data-id=\"8274729\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af9caf7 e-con-full e-flex e-con e-child\" data-id=\"af9caf7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d5584e p_margin elementor-widget elementor-widget-heading\" data-id=\"7d5584e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cookie Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf9eb07 e-flex e-con-boxed e-con e-parent\" data-id=\"cf9eb07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae1adcc e-con-full e-flex e-con e-child\" data-id=\"ae1adcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7adc45e p_margin elementor-widget elementor-widget-heading\" data-id=\"7adc45e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our commitment to privacy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9587d0a p_margin elementor-widget elementor-widget-text-editor\" data-id=\"9587d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Grotto Spa takes your privacy seriously and is committed to protecting your personal information. This policy explains how we collect, use, and share personal information in the course of our business activities, whether you interact with us via grottospa.co.za, during a booking, or when using our guest Wi-Fi during a visit to the spa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c6ccf p_margin elementor-widget elementor-widget-heading\" data-id=\"a1c6ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">This website uses cookies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69054d0 p_margin elementor-widget elementor-widget-text-editor\" data-id=\"69054d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The grottospa.co.za website makes use of cookies and similar technologies. We use functional cookies to make sure our website works well and securely, and analytical cookies to offer you the best possible user experience. Marketing cookies are placed to show you personalised advertisements instead of generic ones. By placing these cookies, we can track your internet behaviour on our website so you are served more relevant advertisements.<\/p><p>By clicking &ldquo;Agree&rdquo;, you consent to the placing of these cookies. Click the &ldquo;Change your cookie settings&rdquo; button to change your preferences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2d8c2 p_margin elementor-widget elementor-widget-heading\" data-id=\"bb2d8c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">All cookies (and what they do)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-307ce36 p_margin elementor-widget elementor-widget-text-editor\" data-id=\"307ce36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Functional cookies<\/strong><\/p><ul><li>Make sure you can view grottospa.co.za<\/li><li>Ensure the website is displayed and functions correctly<\/li><li>Where necessary, give you access to secured parts of the website<\/li><\/ul><p><strong>Analytical cookies<\/strong><\/p><ul><li>Help us improve our website<\/li><li>Collect anonymous information about how visitors use our website<\/li><li>Identify the most visited pages<\/li><li>Record how many error messages were displayed<\/li><\/ul><p><strong>Marketing cookies and other cookies<\/strong><\/p><ul><li>Are placed based on how you click and visit our website<\/li><li>Show you relevant offers and personalised advertisements<\/li><li>May present these ads through email, social media, and banners<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4efab57 p_margin elementor-widget elementor-widget-heading\" data-id=\"4efab57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Grotto Spa&rsquo;s cookie policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9aa8dc p_margin elementor-widget elementor-widget-text-editor\" data-id=\"b9aa8dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>What are cookies?<\/strong><\/p><p>Cookies are small data files which are downloaded onto your device by the website you are visiting. The next time you visit the same website, cookies ensure that your device is recognised. By using cookies and similar technologies such as pixel tags, beacons, and scripts (&ldquo;cookies&rdquo;), this website can save information about visits and visitors. We place some of the cookies ourselves, while others are placed by third parties. Third-party cookies may collect data outside grottospa.co.za as well.<\/p><p>Cookies can be used to make visiting a website more personal, by, for instance:<\/p><ul><li>Displaying relevant navigation settings<\/li><li>Remembering visitors&rsquo; preferences<\/li><li>Improving the overall user experience<\/li><li>Limiting the number of advertisements shown<\/li><\/ul><p><strong>The Grotto Spa&rsquo;s use of cookies<\/strong><\/p><p>By clicking &ldquo;agree&rdquo; when the cookie notice is shown, you consent to cookies being placed and read on grottospa.co.za.<\/p><p><strong>Adjusting cookie settings and deleting cookies<\/strong><\/p><p>You can adjust your browser settings to delete our cookies or cookies set by third parties. You may also adjust your browser settings to prevent websites from setting cookies or third-party cookies altogether.<\/p><p>If you prevent us from setting specific cookies, you may find that some functions are not available or that certain parts of the website will not load.<\/p><p>Find out how to adjust the settings for different browsers:<\/p><ul><li><a href=\"https:\/\/support.google.com\/chrome\/answer\/95647\" target=\"_blank\" rel=\"noopener\">Chrome<\/a><\/li><li><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/clear-cookies-and-site-data-firefox\" target=\"_blank\" rel=\"noopener\">Firefox<\/a><\/li><li><a href=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-sfri11471\/mac\" target=\"_blank\" rel=\"noopener\">Safari<\/a><\/li><li><a href=\"https:\/\/support.microsoft.com\/en-us\/microsoft-edge\/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09\" target=\"_blank\" rel=\"noopener\">Microsoft Edge<\/a><\/li><\/ul><p>If this cookie policy or the cookies placed change, we will update the policy and the list of cookies placed.<\/p><p>The most recent version of this cookie policy is dated 26 October 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a167a21 p_margin elementor-widget elementor-widget-heading\" data-id=\"a167a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy and data use &mdash; guest Wi-Fi at The Grotto Spa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78030f9 p_margin elementor-widget elementor-widget-text-editor\" data-id=\"78030f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When you use The Grotto Spa&rsquo;s guest Wi-Fi network during a visit, the following terms apply in addition to our general privacy practices and cookie policy.<\/p><p><strong>1. Information we collect<\/strong><\/p><ul><li>Device information (e.g., IP address, MAC address, device type, operating system)<\/li><li>Connection times and dates<\/li><li>Amount of data transmitted and received<\/li><li>Network diagnostic information (e.g., error logs)<\/li><\/ul><p>We do not inspect the content of your communications, except as required for technical troubleshooting or if compelled by law.<\/p><p><strong>2. Purpose of collection<\/strong><\/p><ul><li>To provide you with internet access and maintain network performance<\/li><li>To ensure network security and prevent misuse<\/li><li>To comply with applicable laws and lawful requests from authorities<\/li><li>To send marketing communications where you have explicitly opted in<\/li><\/ul><p><strong>3. Legal basis (POPIA)<\/strong><\/p><p>Processing is carried out under the Protection of Personal Information Act (POPIA) on the basis of your consent, our legitimate interests in providing secure network services, and our legal obligations.<\/p><p><strong>4. Retention<\/strong><\/p><p>Connection and diagnostic logs are retained for a limited period necessary to fulfil the purposes described above, unless a longer retention period is required by law.<\/p><p><strong>5. Sharing<\/strong><\/p><ul><li>With contracted IT and network service providers who support our Wi-Fi and are bound by confidentiality and data-processing obligations<\/li><li>With law enforcement or regulatory bodies where required by law<\/li><\/ul><p><strong>6. Your rights<\/strong><\/p><p>Under POPIA, you may request access to your personal information, request correction, request deletion where legally applicable, and withdraw consent to marketing communications at any time.<\/p><p><strong>7. Security measures<\/strong><\/p><p>We use appropriate technical and organisational measures (including encryption, firewalls, and access controls) to protect information collected over our network. However, no public internet service is entirely secure; we recommend you take your own precautions (e.g., up-to-date antivirus, using secure websites).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e726e p_margin elementor-widget elementor-widget-heading\" data-id=\"b1e726e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions or requests<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4911b4e p_margin elementor-widget elementor-widget-text-editor\" data-id=\"4911b4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have questions about this policy or wish to exercise your privacy rights, please contact us using the details on grottospa.co.za&rsquo;s contact page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cookie Policy Our commitment to privacy The Grotto Spa takes your privacy seriously and is committed to protecting your personal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-494","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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